Refund policy

Soch Refund & Return Policy

At Soch, we want you to love what you order. If something isn't right, our return and refund policy makes it easy to fix.

Return Window You can request a return or exchange within 7 days of receiving your order. Items must be unworn, unwashed, with original tags and packaging intact.

Eligible Items Polo shirts, trousers, hoodies, drop shoulder shirts, and sweatshirts are all eligible for return or exchange within the return window, provided they meet the conditions above.

How to Request a Return

  1. Contact us via WhatsApp or email within 7 days of delivery.
  2. Share your order number and reason for return.
  3. Once approved, ship the item back to our address, or our rider will collect it (if pickup service is available in your city).
  4. After inspection, we'll process your refund or exchange within 3-5 business days.

Refund Method Since most of our orders are Cash on Delivery (COD), refunds are processed via bank transfer, JazzCash, or EasyPaisa rather than the original payment method. For prepaid/online orders, refunds are issued back to the original payment method.

Exchanges If you need a different size or color, let us know when requesting your return — we'll ship the replacement once the original item is received back.

Non-Returnable Situations

  • Items damaged due to customer misuse
  • Items returned after the 7-day window
  • Items without original tags/packaging

Delivery Charges Delivery charges are non-refundable unless the return is due to our error (wrong item sent, defective product).

For any questions, reach out at WhatsApp or soochpk11@gmail.com — we're available 24/7.